FAQ – ID Cards

I can’t upload my photo to Insis, what should I do?
There is obviously something wrong with the properties of the photo you’re trying to upload (resolution, DPI, etc), therefore the system cannot save it – it is not recognized or the page reloads without any changes. The solution is simple: just open the photo and save it again in e.g. Microsoft Paint (or you can fix it in programs such as IrfanView, Xnview and the like.

My card doesn’t work when entering the VSE building (through security door frames, turnstiles.)?
The systems are attended only by the Department of Security and Defence of VSE, the ID Card Management is not responsible for them in any case. Therefore, if you can’t enter the building, ask a security officer (or the manager of the said department – uoo@vse.cz) for help!

When is the deadline for collecting my ordered revalidation sticker?
You should collect your ordered revalidation sticker by the end of the current semester. For students studying currently online from abroad or abroad, it is possible to collect their ordered revalidation sticker in person later, after their arrival at the University.

When is the deadline for collecting my ordered ID card?
You should collect your ID card by the end of the current semester. For students studying currently online from abroad, it is possible to collect their ID cards in person later, after their arrival at the University. However, the card must be collected before finishing your studies.

Can my ordered ID card be collected by someone else or sent by post?
You have to collect your ID card only in person. Your identity will be checked based on your official ID or passport.

How do I obtain an ID card for VŠE?
VSE students order their ID cards online, detailed instructions for ordering an identification card can be found here . University employees, extracurricular students and external users of the VSE Library can get their ID cards only in person at the ID Card Management office.

What should I do if I have an issue with a card?
Contact the office of the Administration of Identification Cards – Room 22 SB during the working hours of this office.

I have lost my card, what should I do?
Contact the office of the Administration of Identification Cards – Room 22 SB during the working hours of this office. Have the lost card blocked as soon as possible. Contact to the ID card office: Mr.Leoš Havlíček, phone: 224 09 5831, email: karty@vse.cz

How much does the ID card cost?
It depends on what type of card you are interested in. If you are a student, a student of the University of the Third Age, an employee, an external reader. Or if you wish to have the card with ISIC or ITIC license. Prices and specific types of identification cards are listed on the website of the Informatics Centre.

What types of Identification Cards are issued by the Prague University of Economics and Business?
The Prague University of Economics and Business issues the following types of chip cards: student, student with ISIC license, student – university of the third age, employee, employee with ITIC license and external library reader / external person. You can find the card design and prices on the website of the Informatics Centre.

What can I use the identification card for?
In addition to proof of identity, the card can be used as an electronic wallet (payment for copying, prints, etc.), ISIC/ITIC card, for canteen meals, borrowings/rentals in the VŠE library, to open certain doors and entrances in VŠE campuses, such as Žižkov, Jarov and Jindřichův Hradec… You can read all the options on the Informatics Centre website.

What should I do if my canteen card does not work?
Contact the canteen directly, which is always a private company with its own payment system that is not managed by CI.

What should I do if they do not want to give me a discount on my ISIC card?
The answer can be found here.

How do school cards work in connection with the Czech public transport/Czech Railways?
The answer can be found on the website of the Public Transit Company or on the Czech Railways website.

What should I do if the card does not allow me to enter the university dormitory?
Contact the reception of the given dormitory or the dormitory manager. No one else has access to this system.

What if I lost/forgot my ID card in a computer classroom in Žižkov?
If the card has been lost in the computer room, it is usually stored with the classroom attendant (room SB 100/101) and later moved to the Administration of ID Cards.

What should I do if I wish to use ISIC discounts next year as well?
The ISIC card license is renewed with a revalidation stamp made on the basis of an order placed via InSIS (just for sure, as a reminder, we always notify about it in advance by e-mail with a link). The actual sale of stamps always starts in the autumn – notice of the start of the sale is sent by mass email, which then always specifies the exact starting date of the sale and also the price of revalidation stamp.

Can I extend my ISIC even though I have not ordered a revalidation stamp?
Revalidation stamps are delivered in limited quantities based on your order, but there is always a small amount of stamps left (for example, after those who have finished or interrupted their studies), which we then sell in the so-called free sale usually starting late November (the exact date is usually posted on the bulletin board in front of the Administration of ID Cards). The second option is, of course, obtaining a brand new ISIC card, including the current license, which is, however, at the full price.